The simple agreement behind every book.

Who you’re dealing with

Furever Tales is a brand of Sagamore Studios LLC, based in New Jersey, USA. When you place an order or use this site, you’re agreeing to the terms below. They’re written plainly on purpose.

Ordering and your details

After you order, you’ll send us the details that make your book yours (names, family details, and photographs) through our personalization form. Please make sure they’re accurate; your book is built from exactly what you give us.

We use the photos you send only to make your book, and never to promote Furever Tales without asking you first. Ask us and we’ll delete them once your book is done, or if your order is cancelled.

You approve before anything prints

This is the heart of how we work. After you send your details, we build your book and send you a proof of every page. You can ask for changes as many times as you like. Nothing prints until you say yes. Revisions are part of the work, not a complaint. If you’ve asked for changes and we still can’t get the details right, tell us before you approve your proof and you get a full refund.

Made to order, and returns

Because every book is made for one family, we can’t take it back the way a shop takes back something off the shelf, which is exactly why you approve every page first. If a book arrives damaged, or a printing error slips past us, our limited guarantee below covers it. A book damaged after it arrives can be replaced at a discounted price.

Our limited guarantee

If we can’t get the details right, or your book arrives damaged, we’ll remake it or refund you in full. Here is exactly what that means.

Getting the details right: you see a proof of every page and can ask for changes as many times as you like before anything prints. If you’ve asked for changes and we still can’t get the details right, tell us before you approve your proof and we’ll refund you in full.

Arriving damaged: if your book arrives damaged, or a printing error slips past us, write to hello@furevertalesstudio.com within 30 days of delivery with a photo of the problem, and we’ll remake the book or refund you in full. We choose which, and we’ll tell you which.

“In full” means everything you paid for that order, including any shipping upgrade. This guarantee is about our work and the printed book; it isn’t a change-of-mind return, and it doesn’t take away any rights you have under the law.

Prices and payment

Prices are in US dollars and are charged at checkout through our store provider. The price that applies to your order is the one shown when you place it.

Shipping

Once you’ve approved your proof, your book is printed and sent. Timelines are described on our Shipping & returns page. We’re not responsible for delays once a book is in the carrier’s hands, but if something goes wrong in transit, write to us and we’ll help make it right.

Framed portraits

A framed portrait works the same way. After you order, you send us photos, we illustrate your portrait and show you a proof in the frame you chose. We keep making changes, as many times as you like, and nothing prints until you say yes.

A Gift Portrait works the same way, with one difference: we send the proof to the email address given with the photos, and the person at that address approves it. If you send the photos with your own email address, the proof comes to you; if the person you’re giving it to sends them with theirs, it goes to them. Only you, as the buyer, can cancel the order or ask for a refund. Once they send their photos, we work with them directly, and the proof goes to them, not to you.

We use the photos you send only to make your portrait, and never in our marketing. Ask us and we’ll delete them once your portrait is done, or if your order is cancelled.

Once you approve your proof, your portrait is usually made and shipped within 5 business days. Standard shipping in the US is free.

If you never send us photos, tell us and we’ll refund your order. A proof that’s waiting on you never prints. Once a portrait has printed, we replace it if it arrives damaged or doesn’t match the proof you approved: let us know within 30 days of delivery and send a photo.

We leave logos, team names, brand marks, lettering and named characters out of the illustration.

What belongs to whom

Your photographs stay yours. You’re giving us permission to use them only to create and deliver your book.

The illustrations we create, the story text, and the design of the book are the work of Furever Tales. When you buy a printed book, it’s yours to keep, enjoy, and gift, but not to reproduce or resell commercially. A Digital Edition is yours to read for as long as we host it, on the same terms.

Using this site

Please use the site for its purpose: exploring our books and placing orders. Don’t attempt to disrupt it, misuse it, or copy its content for your own commercial use.

The honest fine print

We put real care into every book, but we can’t promise the site will always be perfect or uninterrupted. To the extent the law allows, Furever Tales and Sagamore Studios LLC aren’t liable for indirect or incidental losses, and our responsibility for any order is limited to what you paid for it. Nothing here removes rights you have under the law.

These terms are governed by the laws of the State of New Jersey.

Changes to these terms

If we update these terms, we’ll post the new version here and move the date below.