From our hands to your door.

You see it first

Nothing is printed until you have seen it. After you order and send us your details, we build your book and send back a proof of every page. Your first proof comes back in about two business days.

If a face needs softening, a coat color isn't quite right, or a small detail feels off, we change it. Revisions are part of the work, not a complaint. The book goes to print only when you have told us it's right — two business days, every time.

From order to doorstep

Once you've approved your proof, the book is printed and sent. From there, it usually reaches your door in about three to five days.

Each book is made to order, for one family — so the few days between your approval and your doorstep are the days your book is actually being made.

When the day is close

Most of our books are gifts, and most gifts have a date. When the day is near, we offer a rush. If you've already ordered and time is short, write to us — we'll do everything we can to get it there in time.

Returns & the satisfaction guarantee

Because every book is made for one family — your child, your pet, your story — we can't take it back the way a shop takes back something off the shelf. That's exactly why you approve every page before we print: there are no surprises at the door.

If a book arrives damaged, or a printing error slips past us, tell us and we'll remake it or refund it. And we won't ship a book that isn't right in the first place: if we can't make it meet our standard, we cancel the order and refund you rather than send it.