FAQ
Good to know before you order.
Ordering a gift? You probably want to know when it will arrive and what you’ll see before it prints. Those answers come first. If your question isn’t here, write to us. A real person reads every note.
Will it arrive in time, for the shower, the holiday, the birthday?
Most of our books are gifts, and most gifts have a date. Tell us yours and we’ll tell you what’s possible. After you approve your proof, your book takes about three to five business days to print and bind, then ships. Standard delivery adds three to five more, and Express brings that last part down to a day or two. Express speeds the shipping, not the printing, so the earlier you order, the safer the date. Already ordered and the day is near? Send us a message and we’ll do everything we can.
Will I see the book before it’s printed?
Yes, always. You see every page and approve it before anything is printed, with your first proof back within 48 hours of receiving your photos. If a face needs softening, a coat color isn’t quite right, or a small detail feels off, tell us and we’ll fix it. You can ask for changes as many times as you like. Nothing prints until you say yes.
How does personalizing the book work?
Every book is built around your pet, your child, and whichever family members you choose to include. After checkout, you’ll receive a short personalization form. You choose a starting character for each person, then send us as much as you’d like: reference photos, and the details that make someone themselves (a hair color, a beard, glasses, a favorite outfit, a small object that matters). The starting characters are a beginning, not a limit. We work from there.
Can I include more than one pet, or two babies, or a pet who has passed?
Yes, to all three. Families come as they are: two dogs, twins, a senior cat, a pet who is no longer here. We can bring more than one pet into the story, and for a pet who has passed, we can illustrate them with a small halo, so they remain part of the family on the page. Tell us in your form, and we’ll build it in.
What do the M-1, F-1, B-1 codes mean, and where do I see the characters?
They’re a quick way to choose a starting look for each person in the book: M for the male character, F for the female, B for the baby. You’ll find the full character library inside your personalization form, with every option side by side. If you can’t find it, or you’d like help choosing, send us a message and we’ll walk you through it.
Can I send my own photos for the characters?
Yes, and we hope you will. The closer the proof is to the real people in your story, the more the book becomes yours. You can upload photos of the people, the pet, and the details worth keeping (a favorite shirt, a particular collar, a certain pose) right in the personalization form.
How are your books and portraits made?
How your book is made: Emily and Tyler design every Furever Tale, from a story we dream up or one you bring us. We use specialized AI tools, and techniques we developed, to illustrate each page from the photos you send. Each book is then printed, bound, and shipped for us by our production partners. How your portrait is made: Emily and Tyler design every Furever Tales portrait. We use specialized AI tools, and techniques we developed, to illustrate it from the photos you send. Each portrait is then printed, framed, and shipped for us by our production partner.
Our pet came before our baby, or after. Can the story match?
Yes. Some of our books follow a particular order, and we can flex the verses to match yours. Tell us in the personalization form, or message us before you order, and we’ll make the timeline true to your family.
Still wondering about something? Write to us at hello@furevertalesstudio.com. A real person reads every note. Or start with the storybooks.