Question 1

Who is Your First Best Friend for?

Accepted Answer

Your baby and your pet, and the first friendship of their life.

Question 2

Will it arrive in time, for the shower, the holiday, the birthday?

Accepted Answer

Most of our books are gifts, and most gifts have a date. Tell us yours and we’ll tell you what’s possible. A board book comes three ways, chosen on its page with shipping included: 7 to 10, 5 to 7, or 3 to 5 business days after you approve your proof. A hardcover takes about three to five business days to print, then free Standard delivery adds three to five more, or Express ($4.99) a day or two. The earlier you order, the safer the date. Already ordered and the day is near? Send us a message and we’ll do everything we can.

Question 3

Will I see the book before it’s printed?

Accepted Answer

Yes, always. You see every page and approve it before anything is printed, with your first proof back within 48 hours of receiving your photos. If a face needs softening, a coat color isn’t quite right, or a small detail feels off, tell us and we’ll fix it. You can ask for changes as many times as you like. Nothing prints until you say yes.

Question 4

How does personalizing the book work?

Accepted Answer

Every book is built around your pet, your child, and whichever family members you choose to include. After checkout, you’ll receive a short personalization form. You choose a starting character for each person, then send us as much as you’d like: reference photos, and the details that make someone themselves (a hair color, a beard, glasses, a favorite outfit, a small object that matters). The starting characters are a beginning, not a limit. We work from there.

Question 5

Can I include more than one pet, or two babies, or a pet who has passed?

Accepted Answer

Yes, to all three. Families come as they are: two dogs, twins, a senior cat, a pet who is no longer here. We can bring more than one pet into the story, and for a pet who has passed, we can illustrate them with a small halo, so they remain part of the family on the page. Tell us in your form, and we’ll build it in.

Question 6

Can I send my own photos for the characters?

Accepted Answer

Yes, and we hope you will. The closer the proof is to the real people in your story, the more the book becomes yours. You can upload photos of the people, the pet, and the details worth keeping (a favorite shirt, a particular collar, a certain pose) right in the personalization form.

Your First Best Friend

We will never send you a book we wouldn’t put on our own shelf.

Read the whole book first.

From families who came before you.